Register365 Support Fail
Sunday, November 9th, 2008The past few days have been particularly tough. I’ve been working on a new clients email newsletter making sure they can get their monthly newsletter into their recipients inboxes.
The clients site is hosted with Register365. One of the measures to make sure the email gets through is to add an SPF record. To do this I need to update the DNS settings on the clients site. I wanted to search Register365 support to see if I could do this.
Just when I need it most, the support section of Register365 was offline and still is.
Using Google Cache, I can see what it should look like and that it was at least online on November 1st when Google cached it. Luckily I have Yell if it changes, which is going to send me an email when the site is back online.
I ranted about this on Twitter on Friday evening and I was very impressed when I received a message from Stephen McCarron, managing director of Hosting365 asking if he could be of any assistance. Unfortunately Stephen couldn’t help, but I was reminded yet again how Twitter can be a valuable business resource. Thanks for contacting me Stephen.
Blacknight have been the complete opposite to Register365. I signed up to a VPS account allowing me to have a static IP address, set up reverse DNS and more. I talked to several members of Blacknight at different times using their Live Chat and email and every time I was answered promptly and came away a happy customer.
To further prevent me from doing any productive work the last few days, my ISP has been terribly slow to update their DNS records. I pointed a domain name to the new VPS account. Within hours the site was running for anyone I asked to look but when looking at the domain name from my office it still hadn’t updated for 4 days despite flushing my local DNS and resetting the router a couple of times.
So for a frustrating few days when I really needed things to work my own ISP and Register365 failed me. If it wasn’t for Blacknight, their services and staff I’d be completely fecked and I would have most likely lost a valued customer. Thank you Blacknight.


![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=6db11544-ff7c-4467-8478-43b7ee092583)


